1. Digital Service

Duramo Lab provides digital text-to-speech, voice, API, and related services. There are no physical products or physical shipments.

2. Eligible Refund Requests

Request a refund within 7 calendar days of payment or plan activation if the purchased credits have not been used and the service has not been materially consumed. We also review duplicate charges, failed payments where access was not delivered, and material service failures.

3. Non-Refundable Use

Credits that have been consumed, generated audio that has been downloaded or materially used, expired plans, and accounts suspended for violating the Terms of Service are generally not eligible for a refund. We may apply a different outcome where required by applicable law.

4. How to Request a Refund

Contact [email protected] from the account email and include your plan, payment date, transaction reference, and reason for the request. We may ask for additional information to verify the payment and account.

5. Review and Processing

We review requests after confirming the payment and account usage. Approved refunds are returned through the original payment channel, subject to the processing time of the payment provider. A refund decision does not remove obligations created by unauthorized or unlawful use.

6. PayFast Payment Refunds

Refunds for card or EFT payments made through PayFast are processed back to the original payment method used at checkout. Refund requests must be made within 7 calendar days of the original transaction. Approved refunds are submitted to PayFast within 2 business days. PayFast then processes the refund to your bank or card issuer within 5–10 business days.

When contacting us about a PayFast refund, include your PayFast transaction ID and the email address used at checkout.

7. Cancellations and Pending Payments

A pending payment submission can be cancelled before it is approved where the dashboard provides that option. Contact support for a cancellation or payment-status question. A confirmed plan remains subject to its displayed duration and usage limits.

8. Contact

For return, refund, or payment questions, use our contact page or email [email protected].